Success Stories: Kkanchan Gupta

Adding a Personal Touch with WhatsApp

About the Entrepreneur

  • Name:Kkanchan Gupta
  • Designation:Founder
  • Enterprise:Haxor

The Journey

Haxor was launched with a mission to make clothing inclusive and accessible for the elderly and differently-abled. The challenge wasn’t just design—it was communication. Many of Haxor’s customers weren’t tech-savvy, making traditional online sales channels difficult.

The Challenge

Older customers unfamiliar with websites or apps

Need for personalized assistance in product selection

Difficulty coordinating supply chain and customer queries

The WhatsApp Solution

With WhatsApp Business, Haxor enhanced both customer experience and internal operations:

Used to guide customers through purchases via chat and video calls
Built groups and broadcast lists to share product launches and offers
Enabled real-time coordination with suppliers and logistics
Provided inclusive access to over 200,000 customers
Shared videos, photos, and catalogues directly via WhatsApp

The Impact

Over 1,000 orders fulfilled via WhatsApp in the first month
Strong community built among senior citizens
Increased engagement and repeat customers
Reduced delays in operations and improved transparency

Kkanchan Gupta

Founder, Haxor

WhatsApp helped us deliver dignity and convenience to our customers—no matter their age or tech skills.

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